F.A.Q.
Where and when can I buy Lubrico Warranty coverage for my vehicle?
How much does Lubrico Warranty coverage cost?
How do I claim under the coverage?
Is my Lubrico Warranty transferable/renewable?
Is my Lubrico Warranty insured? How does that protect me?
What do your programs cover?
How can I report my oil change to Lubrico?
Where do I take my vehicle for servicing and repairs?
Can I get a list of service centres in my area who are authorized to do repairs for Lubrico?
What confirmation do I receive from Lubrico Warranty regarding my coverage?
My vehicle is still covered by the Manufacturer’s Warranty. Can I purchase Lubrico Warranty coverage to take effect when my Manufacturer’s Warranty expires?
When does my coverage take effect?
Where and when can I buy Lubrico Warranty coverage for my vehicle?
Lubrico Warranties are available for purchase from an Authorized Selling Dealer only at the time of purchase/lease of a vehicle, or prior to the expiration of an existing Factory Warranty. The type and term of coverage must be chosen and an application filled out as part of the vehicle transaction. Unfortunately, Lubrico Warranty does not offer coverage on vehicles that are bought or sold privately, or that are purchased through non-Authorized Selling Dealers. For Authorized Selling Dealers in your area, feel free to contact our Sales Department at 1-800-668-3331 or sales@lubrico.com.
How much does Lubrico Warranty coverage cost?
The cost of a Lubrico Warranty will depend on the type of coverage selected, the age of the vehicle you are purchasing/leasing, and its odometer reading at the time of purchase/lease. Your Authorized Selling Dealer can advise you of which programs are available to you, as well as their associated costs.
How do I claim under the coverage?
If you experience problems with your vehicle that you think may be covered by your Lubrico Warranty, contact our Claims Department immediately at 1-800-265-1510. We will then direct you to the appropriate Authorized Repair Centre in your area.
Is my Lubrico Warranty transferable/renewable?
Most of our warranty programs are both transferable to a new owner of the covered vehicle, and renewable for a further term, provided the vehicle is still eligible for coverage. To find out more specific information, please contact our Sales Department at 1-800-668-3331.
Is my Lubrico Warranty insured? How does that protect me?
Every Lubrico Warranty is fully insured by Lombard General Insurance Company of Canada, a subsidiary of Northbridge Financial Corporation. This simply means that, in the unlikely event that Lubrico Warranty Inc. is unable to fulfill its obligations under the Terms and Conditions of the contract, every contract would be honoured by Lombard General Insurance Company of Canada. While this is not required in most provinces, it is something Lubrico Warranty Inc. has voluntarily implemented for added “peace of mind” for both consumers and dealers.
Lubrico Warranty Inc. offers various types of programs providing different levels of coverage. Consult with your Authorized Selling Dealer to determine which programs are available on the vehicle you are purchasing/leasing. For detailed parts coverage, we suggest that you read the “Coverage” section on the back of your warranty application; this outlines in detail parts that are covered, as well as other details such as the deductible, how to make a claim, and things that are expressly not covered by the plan. If you require any further information, please contact Lubrico Warranty Inc. directly at 1-800-668-3331 or 1-800-265-1510. Click here for information on our various levels of coverage.
How can I report my oil change to Lubrico?
You can report your oil change to us in one of the following ways, depending on which is most convenient for you!
- ONLINE at oilchange.lubrico.com
- FAX a copy of the work order, with your warranty/policy number clearly indicated, to:
519-451-5969. - MAIL a copy of the work order, with your warranty/policy number clearly indicated, to:
2124 Jetstream Road,
London, ON N5V 3P5
In all cases, please ensure that you keep the original work order in your folder with your warranty/policy documentation. Should you make a claim, you may be required to produce these original work orders.
Where do I take my vehicle for servicing and repairs?
If you require repairs to your vehicle that are covered by your Lubrico Warranty, our Claims Department (1-800-265-1510) will refer you to an Authorized Repair Centre in your area. If the repairs are not covered by your plan, or if you require regular maintenance or servicing (e.g. oil change, tune-up), you may take your vehicle to the repair centre of your choice.
Can I get a list of service centres in my area who are authorized to do repairs for Lubrico?
Lubrico Warranty does not publish a list of Authorized Repair Centres, as our network of locations is always being updated. The type of vehicle you drive, the nature of the problem you are experiencing, and your current location must be considered when referring you to the most appropriate repair facility. If you require repairs that are covered by your plan, contact our Claims Department at 1-800-265-1510.
What confirmation do I receive from Lubrico Warranty regarding my coverage?
At the time of purchase, you should be given a copy of the application for coverage which contains important information in case you need to contact Lubrico. You should receive documents from Lubrico within approximately twenty-one (21) days of purchase. This package contains a processed copy of the application, confirming the type and term of coverage in place, as well as a Welcoming Letter and a folder for your oil change records. If you have not received this information from Lubrico within the 21-day period, contact both Lubrico and your Selling Dealer immediately.
My vehicle is still covered by the Manufacturer’s Warranty. Can I purchase Lubrico Warranty coverage to take effect when my Manufacturer’s Warranty expires?
Yes! This is the only occasion when you can purchase a Lubrico Warranty separately to the purchase/lease of the vehicle. At any time prior to the expiry of the Manufacturer’s Warranty you can purchase a Lubrico Warranty. Depending on the type of coverage still in effect from the manufacturer, Lubrico has several types and terms of coverage that may be available on your vehicle. Contact our Sales Department for the closest Authorized Selling Dealer who can provide you with details regarding eligibility, coverage, and price.
When does my coverage take effect?
Lubrico Warranty Inc. is pleased to give our customers first-day coverage – it takes effect the day you purchase your vehicle!
NOTE: All of the above information is subject to change without notice and is superceded by the Terms & Conditions of the application.
